The past year has been an incredibly exciting time for Kloeckner Metals UK. Not only have we seen the launch of our new website, the Kloeckner Connect platform and our Online Shop; we have recently been recognised by Made in Midlands for our Manufacturing Innovation.
At Kloeckner Metals UK, customer satisfaction is something that we pride ourselves on and is high on our agenda. We are passionate about enhancing our customer’s experience, and we know that delivering innovative digital solutions allows us to continually build on this. This blog will review our digital developments and take a look at how digital innovation could impact the future of steel.
Kloeckner Metals UK website and Kloeckner Connect
At the start of this year, we launched our brand new website and shortly after we also introduced a new suite of digital solutions known as Kloeckner Connect – a platform which features all our existing digital tools.
The Kloeckner Connect platform currently offers our customers access to our Online Shop, Order Overview Tool and Contract Portal which all offer multiple benefits to our customers.
The Kloeckner Metals UK Online Shop
Kloeckner Metals UK are one of the early movers in digital integration and following the launch of our new website and digital solutions, in September 2017 we launched our brand new Online Shop; something we are very proud of. The development of our Online Shop was driven by customer satisfaction, ensuring that the customer purchasing experience is quicker and simpler; saving you time and giving you more flexibility.
Our Online Shop offers 2,800 of our products online which customers are able to quickly and easily order 24/7. We offer extensive product information, customer specific pricing, transparent lead times as well as the ability to accept quotes online. In addition, our customers can take advantage of EDI Electronic Data Interchange (EDI) connection and connect their ERPs with our Online Shop. EDI interface allows customers automated and optimised data exchange with Kloeckner to save time, costs and to minimise mistakes.
Visit our Online Shop here.
The Order Overview Tool
The Order Overview Tool offers instant access to documents including invoices, delivery notes and order confirmations as well as a live view of your order delivery status and the ability to view current and historical prices. All of which is available 24/7 and uses a customer friendly interface. Find out more here.
The Contract Portal
The Contract Portal gives the latest view of contracts and prices in real-time as well as offering the access to manage contracts online and place new orders linked to your contract. The Contract Portal also works in conjunction with the Order Overview Tool.
For more information please click here.
Kloeckner Metals UK are recognised for their digital innovation
At Kloeckner Metals UK, we are already very proud of our achievements over the past 12 months however it is fantastic to have been recognised at the 2017 Made in Midlands Awards which took place in October.
Kloeckner Metals UK won an award for Manufacturing Innovation for achievements in Digital Transformation and implementation of our wide range of digital solutions.
Digital innovation and transformation is something we will continue to work towards so watch this space!
So, what could digitalisation mean for the future of the steel industry?
It can’t be denied that steel is an essential factor of modern life and the future of sustainable development. It is already being used in many ways to deliver a sustainable future, but as many industries begin to incorporate digital tools and techniques to continue to develop, the steel industry must do the same in order to keep up with the latest trends.
At Kloeckner Metals UK, we strive to improve customers experience through digitalisation of the supply chain. Ultimately, our digital tools are part of Kloeckner’s Value Added Services and it’s important we continue to develop these to further improve the customer journey.