Digitalising Internal Operations to Enhance Overall Supply Chain Experience for Customers

Kloeckner Metals UK is the first company to switch its entire operation to a cloud-based infrastructure with SigmaNEST. This shift to a cloud-based platform arose from the need to adapt to industry shutdowns across the world in 2020. Kloeckner’s digital transformation strategy is focused on both internal and external operations with the aim of achieving better productivity, saving costs and improving processes.

“We are committed to continuously adapting and developing new technologies such as the artificial intelligence-based Kloeckner Assistant and cloud-based solutions like SigmaNEST to improve customer experience at Kloeckner.

Initially, users logged in to SigmaNEST software using a remote desktop app and that worked quite well for a while, but the pandemic forced the majority of us to work remotely. We quickly realised it was time to consider a faster solution, so the decision was made to move to a cloud-based solution,” says Darren Craven, Engineer at Kloeckner.

SigmaNEST offers end-to-end solutions and advanced CAD/CAM, giving users up-to-date industry nesting algorithms used for nearly every type of cutting, punching and bending machinery. Shop floor management solutions give the user complete control and access to real-time data on production status, quoting and transactions. The software also provides customer, supplier and inventory information, and calculates the true cost of shop floor operations. Business system tools integrate directly with SigmaNEST and provide a full range of fabrication workflow, from quoting to production to shipping. All of these factors, allow companies that use the SigmaNest solution to better serve their customers.


First to Switch to Cloud-Based Infrastructure with SigmaNEST for improved operational efficiency

Kloeckner immediately noticed the benefits of the cloud-based platform since the shift to SigmaNEST. “Speed improved significantly, and we are now much quicker when processing enquiries into orders,” Craven says.

Since moving to its cloud-based platform, SigmaNEST, in March 2021, Kloeckner has used the system without any interruption. “The team can easily log into the cloud, add profiles, monitor at what stage the order is and most importantly, our customers get a lot quicker responses when they require tailored solutions,” Craven says.

The system has enhanced Kloeckner’s ability to provide faster responses to customer enquiries and to increase the overall efficiency of the team. “The system is easily configured for new users and enables fast accessibility,” Craven says. “When this is coupled with the ability to effectively monitor and manage workflow, it enables us to drive throughput efficiently. These are important attributes to our distributed network of users, and all contributes to us improving our responsiveness.”


Digitisation Push

A study found that COVID-19 has been pivotal in speeding up the adoption of new digital technologies across industries all over the world by several years and the effects are here to stay in the long run due to the benefits these digital systems provide. Since adopting SigmaNEST, Kloeckner has seen enhanced productivity, speed and efficiency of our team. Craven agrees and says, “Adopting the Cloud-based SigmaNEST solution has enhanced Kloeckner’s capability to provide timely, accurate responses to customer enquiries.”

Helen Shaw Head of Digital Transformation: “The metal industry continues to lag behind other industries but as IT and AI technologies continue to advance, innovators and early adopters seize a competitive and sustainable advantage. Companies and industries that don’t evolve run the risk of falling behind or potentially no longer existing at all.”

The digital transformation led by COVID-19 has forced other companies to adopt digital systems and AI technologies. “The pressure is on to maintain a competitive advantage by constantly differentiating ourselves and to continue to lead the digital transformation in the metal industry,”

The suite of digital tools developed by Kloeckner have the potential to bring about a more collaborative and transparent supply chain. “We can improve customers efficiencies and reduce costs while providing a customer-centric responsive experience,” says Shaw. “As we continue to accelerate our digital transformation, B2B transactions will become increasingly automated, freeing up time for people to be more strategic and add value.”


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